Refund policy

Return & Exchange Policy — Lavito

At Lavito, we are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase, you can easily exchange or return your items in accordance with the following terms:

• Return Window: You may request an exchange or return within 14 days from the date of order delivery.
• Item Condition: Returned items must be unworn, unwashed, in their original condition and packaging, with all original tags attached and accompanied by proof of purchase.
• Defects or Order Errors: If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. In such cases, Lavito covers all associated shipping costs.
• Non-Returnable Items: For hygiene and personal safety reasons, intimate apparel, socks, and basics/innerwear cannot be returned or exchanged unless there is an evident manufacturing defect prior to use.
• Shipping Fees: If a return or exchange is requested due to personal preference (without an error or defect from our side), the customer is responsible for both return and reshipment delivery fees.
• Refund Processing: Once your return is received and inspected at our warehouse, your refund will be processed within 5 to 14 business days via the original payment method, bank transfer, or digital mobile wallet.

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How to Request a Return or Exchange:
1. Contact our customer support team via WhatsApp or by emailing us at care@lavitoscarf.com.
2. Provide your Order Number, a clear photo or video of the item, and the reason for exchange or return.
3. Our support team will coordinate with the courier service to schedule the pickup and dispatch your replacement or initiate your refund.