How long does delivery take within Egypt?

 Orders within Cairo and Giza are delivered within 2 to 3 business days. For all other governorates across Egypt, delivery takes 3 to 5 business days.

What are the shipping fees?

 Shipping costs are calculated dynamically at checkout based on your delivery address and selected governorate.

 How can I track my shipment?

 As soon as your order is dispatched from our warehouse, you will receive an SMS and email notification with your tracking number and direct tracking link.

 What payment methods are available on the website?

 We accept Cash on Delivery (COD), online credit and debit cards (Visa / Mastercard), and digital mobile wallets.

Can I exchange or return an item?

Yes, you can request an exchange or return within 14 days of delivery, provided the item is unworn, unwashed, in its original condition, and has all original tags attached.

What items cannot be returned or exchanged?

For hygiene and personal safety standards, intimate apparel, basic innerwear, and socks cannot be returned or exchanged unless there is a verified manufacturing defect prior to use.

Who covers the shipping fees for returns or exchanges?

If the return or exchange is due to a damaged item or an error from our side, Lavito covers all shipping fees. If it is based on customer preference, standard shipping charges apply both ways.

How do I know the exact fabric and sizing details?

 Every product page features comprehensive specifications, including exact length, width, and fabric composition to help you make an accurate choice.

 How do I care for and wash delicate scarves?

We recommend gentle hand washing in cool water with mild detergent, or placing delicate items inside a mesh laundry bag on a delicate cycle, and avoiding direct high-heat ironing.

How can I reach customer support if I need assistance?

 You can reach our dedicated support team directly via WhatsApp or by emailing us at care@lavitoscarf.com.